About Learneo
Learneo is a platform of builder-driven businesses, including Course Hero, CliffsNotes, LitCharts, Quillbot, Symbolab, and Scribbr, all united around a shared mission of supercharging productivity and learning for everyone. We attract and scale high growth businesses built and run by visionary entrepreneurs. Each team innovates independently but has a unique opportunity to collaborate, experiment, and grow together, and they are supported by centralized corporate operations functions, including HR, Finance and Legal.
Role Overview
The IT Systems Engineer I is a key member of the IT Operations team, responsible for delivering technical support and managing endpoint devices, identity and access, employee technology services, and workplace productivity tools across a global organization.
This role is ideal for an IT professional with 2–5 years of experience in IT support, endpoint management, helpdesk operations, and employee lifecycle support. You'll troubleshoot macOS and Windows environments, support modern endpoint and identity platforms, and help deliver a secure,



seamless technology experience for employees worldwide. The ideal candidate is customer-focused, technically curious, and thrives in a fast-paced, distributed setting.
Responsibilities
IT Support & Helpdesk Operations
Provide Level 1 and Level 2 technical support to employees across a global and distributed organization.
Troubleshoot hardware, operating system, application, account access, connectivity, and workplace technology issues.
Manage incoming support requests through helpdesk and ITSM platforms, ensuring appropriate prioritization, documentation, communication, and resolution.
Diagnose and resolve common issues across macOS, Windows, browsers, productivity applications, collaboration tools, and SaaS platforms.
Escalate complex technical issues to senior IT engineers, security teams, application owners, or external vendors when required.
Maintain strong service levels and provid

📌 IT Systems Engineer I (India)
🏢 Learneo
📍 India