About Onsitego

Onsitego is India’s leading device care and after-sales service company, trusted by millions of customers to protect and repair their electronics and home appliances. With a nationwide network of 3,000+ service centers, partnerships with 10,000+ retail partners, and 500+ corporate clients, we operate at massive scale across the country.

We offer Extended Warranty, Damage Protection, AMC Plans, and On-Demand Repair Services, delivering seamless, technology-enabled customer experiences through a team of 2,500+ employees. Our robust customer-first culture has earned us one of the highest NPS scores in the after-sales industry.

Driven by our mission to deliver consistent “WOW” experiences, we are building India’s service backbone. If you want to solve real problems and create impact at scale, Onsitego is the place to be.

Website: www.onsitego.com

Job Title: In-store Technical Support Expert

Department: Tech Support

Location

Delhi ( Rohini, Gurgaon, Jankapuri, Indirapuram)

(Store-based role; travel within city may be required)

Job Purpose: -





The In-Store Technical Support & Customer Experience Executive is the on-ground face of Onsitego inside partner retail stores. This role is responsible for enabling customers on newly purchased devices, resolving first-level technical issues, driving after-sales attachment (warranties and care plans), and ensuring a frictionless post-purchase experience that builds customer trust and repeat business. This is a customer-facing, light-technical, revenue-adjacent role critical customer satisfaction and partner success.

Responsibilities

Customer Enablement & Technical Support

Perform first-time setup of smartphones, tablets, laptops, and printers (OS setup, apps, data transfer, basic configuration).
Diagnose and resolve first-level hardware and software issues at the store. ducat customers on correct usage, care, and common failure prevention.
Register devices for warranty, protection plans, and service suppo

📌 In 85 days ago (Gurugram)
🏢 Onsitego
📍 Gurugram