About the Job

Who We Ar
eWe help to create icons. We help to build marvels. Our products feature in some of the most iconic buildings in the world

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RAK Ceramics is one of the largest ceramics brands globally, specializing in ceramic and gres porcelain wall and floor tiles, sanitaryware, faucets, and tableware. Headquartered in the United Arab Emirates, we serve clients in over 150 countries through operational hubs in Europe, the Middle East and North Africa, Asia, North & South America, and Australi

a.
With over 12,000 employees from 40+ nationalities, we are a truly global and diverse organization. RAK Ceramics is publicly listed on the Abu Dhabi Securities Exchange (ADX) and the Dhaka Stock Exchan

ge.
The R
ole:The Salesforce Expert to lead and support our Salesforce ecosystem, including system implementation, configuration, administration, and maintenance of integration with SAP ERP.



This individual will play a critical role in helping leverage Salesforce to its full potential by designing and optimizing CRM processes that align with the company's operational needs and strategic objectives. The role requires close collaboration with stakeholders to gather requirements, document processes, and coordinate with development teams and partners to ensure successful deli

very
What You Will Be Do

ing :
Salesforce Administ
rationSupport the implementation, setup, and configuration of Salesforce (Sales, CPQ, Service C
loud).Perform daily administration tasks including user setup, security roles, profiles, data integrity, workflows, and re
ports.Maintain and enhance existing Salesforce configurations based on evolving business require
ments.Execute data migration during rollouts to recent ent
ities.Lead User Acceptance Testing (UAT) and conduct user training ses
sions.Maintain clean and accurate CRM data within Sales

force.
Integration & Technical Ov
ersightAct as the technical subject matter expert (SME) for Salesforce, particularly in its integration with SAP ERP an

📌 Salesforce Expert (Hyderabad)
🏢 RAK Ceramics
📍 Hyderabad