JOB SUMMARY

Entry level management position that is responsible for leading and assisting
with the successful completion of daily shift requirements. Front office areas
include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to
ensure guest and employee satisfaction and achieve the operating budget. Assists
in completing financial and administrative responsibilities.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front
desk, or related skilled area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management, Hospitality, Business Administration, or related major; no work
experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust, respect, and cooperation among team
members.





• Serves as a role model to demonstrate appropriate behaviors.

• Supports all day-to-day operations.

• Understands employee positions well enough to perform duties in employees'
absence.

• Coaches, counsels and encourages employees.

• Handles employee questions and concerns.

• Supports all areas of the Front Office in the absence of the Front Office or
Front Desk Manager.

• Guides daily Front Desk shift operations.

• Communicates performance expectations to employees in accordance with job
descriptions for each position.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the
expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your
work.

• Handles complaints, settling disputes, and resolving grievances and conflicts,
or otherwise negot

📌 Assistant Front Desk Manager (India)
🏢 Marriott
📍 India