At Oxford Instruments, we enable the world’s leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level. At X-Ray Technology, we manufacture components and devices used across a range of sectors from healthcare to high-volume manufacturing in any situation where exceptional magnification and image quality are essential.
ROLE PROFILE
Business / Location:
Oxford Instruments, Plasma Technology, India
Role
Customer Service Engineer
Direct Reports
None
Primary Purpose
Support PT’s customers in India on new tool installs, upgrade, warranty support and billable service,
and based in Bengaluru / Delhi.
Key Responsibilities
Current tools install and commissioning: follow QCF300 commissioning guide to install and commissioning the new tools. This will involve domestic and overseas travels.
Upgrades: follow upgrade SOPs to install and commissioning upgrades.
Warranty Support: maintain and sustain the warranty tools, and troubleshoot and repair the warranty tool issues.
Billable Service: carrier out billable service and training on out of warranty tools.
Typical Performance Measures
Meet targeted numbers of new tool installs within a certain period of time and spec..
Meet targeted numbers of billable upgrades and PMs within spec..
Meet good customer satisfaction on warranty support.
Follow up the reporting and documentation requirements for every service activity.
Stocks and materials RMA assistance.
Education / Qualifications
Person Specification – Essential requirements unless state
📌 Customer Support Engineer (Mumbai)
🏢 Oxford Instruments
📍 Mumbai
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