* To maximise conference and banqueting revenue and profit through pro-active
selling techniques, calendar/time management, and pricing strategy
* Ensure the highest standards of conference and banqueting business processes
* Ensure the C and E Sales Team has the skills and knowledge required for
high-level performance
* Implement an effective selling strategy and ensure this strategy is
understood and executed by all Team Members
* Ensure fairness in vendor selection and with vendor pricing, such that
non-contracted customers receive the same rates (quotes) regardless of the
chosen booking channel used
* Ensure company/department specific induction/onboarding plan for Revenue/C
and E/ Reservations Managers is identified, executed, and in coordination
with the relevant Human Resource Manager and Regional Director of Revenue
* Maintain consistent communication with the Training and Development
department to ensure Teams at all levels are trained and developed through
the use of structured training calendars and programs
* Maintain robust internal control of the working environment, such that it is
always in compliance Hilton and the Hotel brand's policies and procedures
* Ensure communication meetings occur and are accompanied by
documentation/minutes on a monthly basis
* Manage staff performance in compliance with company policies and procedures
* Recruit, manage, train and develop the C and E Team
• Administration
* To participate in monthly staff meetings and daily follow up action
briefings
* To formulate and upgrade (minimum once per year) a department operations
manual, which is accessible at all times to all staff,
* Detailing product specifications, standards of performance, policies and
procedures in accordance with company policy.
* To monitor on a weekly basis the information, condition with relevance of
department o notice boards.
* To actively participate in Employee Engagement, Guest Satisfaction, and TQM
projects.