QA Lead
Location: India-Remote
Work Timings: 12:30 PM to 9.30 PM IST
LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Cutting-edge AI Company in the world.
You will:
Lead, hire, and develop a team of QA Engineers (II and III) running regular 1:1s, structured career development conversations, and performance reviews.
Actively participate in ongoing releases as the senior quality owner - tracking progress, unblocking the team, and holding accountability for the overall delivery of QA commitments across all active workstreams.
Own the QA strategy across all assigned product areas and development teams,



ensuring test coverage standards and release governance processes align with engineering and business objectives.
Oversee the QA release process across different development teams - ensuring all releases follow the Central QA process, quality gates are enforced, and sign-off conditions are consistently met before production deployment.
Serve as the escalation point for complex defects, release-blocking quality risks, cross-team process conflicts, and resourcing concerns - and ensure the right stakeholders are engaged at the right time.
Drive the automation roadmap: set coverage targets, evaluate frameworks, and ensure CI/CD integration steadily reduces manual regression effort.
Attend and contribute to roadmap discussions, release planning, and retrospectives as a required participant.
Build a culture of shift-left testing - embedding quality thinking into design, planning, and code review across all teams, not just the test phase.
Coordinate QA planning across squads f

📌 QA Lead (India)
🏢 LivePerson
📍 India