Job Title: Assistant Vice President – RAPID (QUALITY MANAGER)

Department: ISPL RAPID

About Business Line/Function

The Quality Manager will be responsible for developing and implementing quality assurance processes, to improve operational efficiency and accuracy, within the COE ISPL Operations department. The Quality Manager will collaborate with cross-functional teams to identify areas for improvement, monitor performance metrics, and drive a positive risk culture across COE ISPL.

Position Purpose

Quality manager is also required to drive RAPID which is one of the key Projects that aims to create a Positive Risk Culture where staff at every level appropriately manage risk as an intrinsic part of their day-to-day work. Such a culture supports an open discussion about uncertainties and opportunities, encourages staff to express concerns, and maintains processes to elevate concerns to appropriate levels. RAPID also aims to implement the operational risk management framework and monitor operational risk. Hence,



RAPID will analyse control results and incidents to identify main operational risks and follow the associated mitigation/remediation actions (including recommendations) to improve quality.

RAPID focuses mainly on the 5 pillars

R- Risk Review

A- Accountability

P- Positive Risk Culture

I-Incident Management

D- Drive Supervisory Effectiveness

Three Objectives of RAPID are,

To Improve overall control environment
Reduce Operational Risk
Reduce Incident

Responsibilities

Direct Responsibilities

Develop and implement a comprehensive quality assurance program for ISPL COE operations, aligning with organizational goals.
Design and execute quality control processes to improve over control setting.
Conduct regular surprise audits and reviews of operational processes to identify potential areas of improvement and ensure compliance with internal and external standards.
Collaborate with departmental managers and stakeholders to define quality standards, metr

📌 AVP : RAPID TEAM (Mumbai)
🏢 BNP Paribas
📍 Mumbai