LocationVatika Complex, Sohna-Gurgaon, Haryana, India, 122103 VIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Management
Job Summary
Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.
CANDIDATE PROFILE
Education And Experience
High school diploma or GED; 2 years experience in the guest services, front desk, or related skilled area.
OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES
Supporting Management of Front Desk Team
Utilizes interpersonal and communication skills to lead, influence,
and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and building mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Supports all day-to-day operations.
Understands employee positions well enough to perform duties in employees' absence.
Coaches, counsels and encourages employees.
Handles employee questions and concerns.
Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.
Guides daily Front Desk shift operations.
Communicates performance expectations to employees in accordance with job descriptions for each position.
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily