Inkarp Instruments Services is looking for an Engineer – Customer Support to join our team in Hyderabad. The ideal candidate should have 0–1 year of experience in analytical and laboratory instruments service support. This role involves installation, maintenance, troubleshooting, and customer support activities for scientific and analytical instruments at customer locations.
Key Responsibilities
Installation, calibration, and commissioning of analytical and laboratory instruments
Perform preventive maintenance and breakdown service support at customer sites
Diagnose and troubleshoot hardware, software, and application-related issues
Respond to customer service requests in a timely and professional manner
Coordinate with internal teams for technical support and spare parts requirements
Maintain service reports, maintenance records, and customer documentation
Provide customer training and operational guidance when required
Promote and manage AMC (Annual Maintenance Contract) activities
Support after-sales service activities and ensure customer satisfaction
Travel within assigned territory for field service activities
Required Qualifications
BE/B.Tech in Electronics, Electrical, Instrumentation, Biomedical, or related field
0–1 year of experience in analytical instruments, laboratory instruments, or customer support/service engineering
Basic understanding of analytical instrumentation and electronic systems
Good communication skills in English (verbal and written)
Basic computer knowledge (MS Office, email handling, reporting)
Robust troubleshooting and problem-solving skills
Preferred Skills
Hands-on experience with analytical or scientific instruments such as FTIR, HPLC, GC, Spectroscopy, etc.
Customer-centric mindset with professional service attitude
Ability to work independently and manage field assignments
Team player with good interp
📌 Trainee - Customer Support (Hyderabad)
🏢 Inkarp Telecom India
📍 Hyderabad
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