We are hiring at eClerx for Operations Manager ( International Voice / Chat process )
Offered Designation: Senior Process Manager
Candidate's Current Designation should be : Operations Manager (International Voice / Chat process )
Preferred Industry : Telecom
Location: Pune (Work from Office )
Shift : Rotational Night Shifts
⚠️ Must have experience ⚠️
12+ years of experience into International BPO , Voice or Chat process , Retention , Sales, upselling , CSAT , FCR , AHT .
Candidate must be a Graduate.
Perform audits and quality checks on Team Leads & Floor Supports
Provide feedback to the Team Leads & Floor Supports periodically on their performance
Ensure cross skilling and periodic process re-verification to ensure resource pool
Perform Training Need Identification for teams
Perform Bottom Quartile Management
? Please Note ?
⛔ Only shortlisted candidates will be contacted .
⛔ Candidates with current BFSI or healthcare or payments process are not eligible for the role.
? APPLY TODAY
[email protected] ?
📌 Operations Manger (India)
🏢 eClerx
📍 India