Business travel is challenging; we make it simple. We're a global tech startup changing how organizations experience travel. One platform for bookings, expenses, travel policies, approvals, and insights with seamless integration into HR and Finance systems. Tumodo is growing rapid by solving what slows teams down – travel friction.
What We're Looking For
We're seeking a Customer Support Team Lead to join our growing team in India - it's a hands-on leadership position where you will be deeply involved in complex cases, team development, and building the operational backbone for our growth.
You will lead a team of Travel Consultants and Supervisors, ensuring service excellence, SLA adherence, and a culture of service-excellence and accountability. You'll own daily travel operations for our India team serving several markets, actively and directly working alongside the team on complex bookings, VIP itineraries, and escalations. You'll also build operational structure, drive team performance, and ensure SLA and quality standards as we scale.
This is a player-coach role for someone who thrives in hands-on execution while creating the systems that enable growth.
What You'll Do
Operational Ownership & Performance Management
Own daily service delivery performance across Indian team
Monitor SOP compliance as well as and internal policy adherence.
Actively manage workload distribution and operational coverage, support the team during peak periods through effective workload management, prioritization or personal involvement
Implement structured escalation frameworks
Ensure operational continuity and coverage planning
Oversee or take over the handling of complex corporate travel bookings (air, rail, hotel, car, ancillary) across the team
Provide guidance and decision-making support for VIP, multi-leg, and high-sensitivity itineraries
Manage critical or high-risk escalations and ensure timely resolution
Maintain direct client contact when managerial involvement i
📌 Customer Support Team Lead (India)
🏢 Tumodo
📍 India
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