? We're Hiring: QA Tester (Voice AI & Platform) — Audena AI
? Remote | Full-time
Reports to: Engineering Lead

About Audena AI
Audena AI is a multi-tenant voice AI platform. Our engine powers real-time, human-like phone conversations: an AI agent answers or places calls, understands the caller, pulls answers from a customer's data and documents, and takes actions—all with a target latency of under 800ms voice-to-voice.
Around the voice engine sits a CRM/admin platform where customers configure their AI agents, phone numbers, contacts, campaigns, integrations, and billing.

What You'll Do
You'll own the quality of a system that behaves in real time and talks to real people. That means testing far beyond clicking buttons.
Design and execute test plans for new features and releases across the voice engine, backend APIs, and the CRM frontend.
Test live voice call flows end-to-end by placing and receiving real calls through telephony providers (Twilio, Plivo, Vonage) and verifying:
AI responses
Tool/action execution
Barge-in (interrupting the AI)
Silence and timeout handling




Graceful failover when providers drop
Validate AI/LLM behavior across providers (Gemini, OpenAI, Qwen) to ensure:
Accurate and secure responses
Conversation context is preserved mid-call
Responses remain grounded in tenant data and documents
Verify multi-tenant isolation—a core product invariant. Ensure tenants can never access another tenant's data, phone numbers, contacts, secrets, or call records.
Test the CRM admin platform, including:
Agent configuration
Contacts
Campaigns
Phone number provisioning
Integrations (Shopify, Klaviyo, Webhooks)
Billing & Wallet
Authentication flows (Login, Google OAuth, Email OTP)
Perform API testing by validating:
REST endpoints
Request/response contracts
JWT/Bearer authentication
Permissions
Error handling
Edge cases
Write clear, reproducible bug reports with:
Steps to reproduce
Expected vs. actual behavior
Logs
Audio/screen recordings where relevant
Perform regressi

📌 QA Tester (India)
🏢 Audena AI
📍 India