Responsibilities

Delivery of consulting services to install, configure, and integrate software products from ServiceNow with a focus on the ITOM based products (discovery, service mapping, configuration management, event management)
Develop Custom patters as required through scripting and software development
Prepare technical documentation as specified in customer contracts and as internally required
Support the development and growth of the services delivered by InMorphis
Support sales of software and services through demonstrations, Proof of Concepts, and customer presentations
Deliver projects on customer premise or remotely as required.
Provide value-based assessments and workshops to help the customer maximize business results from ServiceNow software

Requirements

ServiceNow experience with discovery, event management, service mapping, and configuration management (CMDB) is crucial
Accreditations / certifications in ServiceNow System Administrator and products such as Discovery, Service Mapping, and ITOM are preferred
3-5 years in a consulting position,



delivering software implementation engagements
Experience in multiple application architectures and supporting technologies
Expertise with scripting languages such as PERL, JavaScript, Python, or Shell
Web service proficiency (REST, SOAP) as well as XML and JSON knowledge
Thorough knowledge and/or experience working with Operating Systems (Linux, Windows)
Knowledge of networking concepts such as IP Addressing, Firewalls, ports
Knowledge of relational databases (MySQL, MSSQL, Oracle)
ITIL knowledge with the ability to relate concepts to implementation strategies
Experience with ROI / value propositions for customers software implementation
Excellent communications skills required – verbally with all levels of customer IT and business management as well as written with technical assessments and project related reports
Consultative skills for software service delivery to lead customers to improve their processe

📌 ITOM Consultant (Mumbai)
🏢 inMorphis
📍 Mumbai