Job Title

CX Solutions Consultant

Location (s) Cochin Years of Experience 5-8 YEARS Job Description Key
Responsibilities 1. CX Research & Insights • Conduct ongoing research on global
CX trends, evolving customer expectations, industry benchmarks, and emerging
digital technologies. • Analyze customer pain points, market shifts, and
competitor CX strategies to identify gaps and opportunities. • Prepare insight
reports, briefs, and thought leadership to support the CX Strategist and the
broader CX practice. 2. Customer Engagement & Ideation • Engage directly with
customers, sales teams, and regional business leaders to understand business
priorities and CX challenges. • Facilitate discussions on CX transformation
opportunities and translate insights into actionable concepts. • Ideate and
conceptualize recent CX approaches, solutions, and use cases influenced by customer
interactions and market research. 3. Collaboration with CX UI/UX & Mobile
Technical Leads • Work closely with UI, UX, and Mobile practice leaders to
conceptualize and shape CX solution prototypes.



• Assist in defining functional
workflows, experience maps, and user journeys. • Participate in POC
creation—from early ideation through prototype validation. 4. Supporting CX
Solutions & Go-to-Market (GTM) • Develop structured CX solution messaging, value
propositions, and customer-ready content. • Support sales, pre sales, and
regional teams by presenting CX offerings, frameworks, and case studies. • Act
as a bridge between the CX practice and field teams to improve awareness,
adoption, and pipeline development. 5. Practice Development • Contribute to
building reusable assets, frameworks, templates, and accelerators to strengthen
the overall CX practice. • Maintain and organize the knowledge repository of
research, presentations, POCs, and CX collateral.

At IBS Software, you can look forward to:

* Gaining deep domain expertise in the (TTL) Travel, Transportation & Logistics
domain
* Working with the latest

📌 CX Solutions Consultant (India)
🏢 IBS Software
📍 India