2 to 5 years of progressive experience in Oracle B2C Service Cloud (RightNow CX) implementation, development, customization, and support.
Deep understanding of Oracle B2C Service Cloud architecture, data model, configuration, and customization capabilities.
Proven expertise in developing Custom Scripts, Custom Processes, BUI Extensions/Add-Ins, Business Rules, and Workspaces.
Strong experience with REST APIs for integrating Oracle B2C Service Cloud with other systems.
Proficiency in PHP, .NET, HTML, CSS, JavaScript, jQuery, ROQL, and ConnectPHP.
Experience with middleware/integration platforms such as Oracle Integration Cloud (OIC).
Familiarity with Oracle B2C features like Job Scheduler, Element Manager, Data Sync, and External Objects.
Solid knowledge of database concepts and proficiency in SQL.
Excellent analytical, problem-solving, and troubleshooting skills with a keen eye for detail.
Oracle B2C Service Cloud certifications are a significant plus.

A day in the life of an Infoscion

As part of the Infosys consulting team,



your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment
You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs
You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements.
You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives
You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to he

📌 OracleC Service Cloud Specialist (Bengaluru)
🏢 Infosys
📍 Bengaluru