Responsibilities:

Account objectives and forecast:

* Participate in setting detailed quantified objectives and developing detailed
plans (incl. current opportunities)

Execution: account and relationship management:

* Accomplish measures and report performance against assigned objectives of
targeted accounts.
* Perform account management duties, including (but not limited to) negotiating
short term and long-term contracts, administering sales contracts and
ensuring terms and conditions are adhered to, resolving and communicating of
customer complaints (in coordination with Customer Service)
* Identify growth/profitability improvement opportunities (using CRM
opportunity management functionality) and advance relationships with
customers in order to fully capture them.
* Introduce new products and new solutions to the customers.
* Apply the pricing policy vis-a-vis the assigned accounts.
* Data collection of process parameters / refractory consumption pattern and
total consumption.

Sales forecast:

* Develop accurate forecasts of current and prospective customers.





Customer relationship and needs understanding:

* Establish and nurture relationships with assigned customers (management,
purchasing, R&D;).
* Understand customers' needs (incl. Technical), test potential ideas and
solutions, and collaborate with technical service to better serve customers.
* Gather valuable information about the market and competitors from customers
and convey all necessary information where appropriate.
* Collect and document (via CRM) customer knowledge and gather customer needs
and feedback (incl. visit and call reports)
* Ensure link and communication to other functions (marketing, technical
service, customer service, R&D;, operations) - and collaborate with other
functions on topics related to the customer when relevant.

Requirements:

Essential:

* B.Tech/B.E. in Chemical / Metallurgy / Mechanical / Civil Ceramic / with
minimum 4 years’ experience, experience in Insulation industry w

📌 Deputy Manager- Thermal Sales (India)
🏢 Calderys
📍 India