Location Name: Pune Corporate Office - Mantri

Job Purpose

Capability to manage and support Cisco Contact Center applications delivery with desired uptime. Expertise in Cisco Contact Center Solutions with component level depth on Cisco Components (Voice Gateway, Dialer, PG, ICM, Router, Logger, CVP, List Management, IVR management ,ACD, CRM Integration) Recording solution (NICE), Understanding on Database and CUIC Reporting, understanding on LCM and outbound Dialer.

Duties And Responsibilities

VoIP Infrastructure Design & Maintenance:

o Configure, deploy, and maintain Asterisk,FreeSWITCH and Kamailio-based systems.

o Design scalable and reliable VoIP architectures to support business needs.

o Implement call routing, DID management, and trunk configurations.

SIP & Call Routing:

o Develop and manage SIP-based call routing for internal and external communication.

o Troubleshoot SIP signalling issues using tools like Wireshark or sngrep.

o Optimize routing rules for least-cost routing (LCR) and high availability.

Monitoring & Performance Optimization:





o Monitor VoIP systems for performance, security, and uptime.

o Conduct capacity planning and optimize system resources.

o Implement call quality monitoring tools (e.g., RTCP, QoS metrics).

Collaboration & Support:

o Work with cross-functional teams to integrate VoIP systems with CRM and other platforms.

o Provide Level 2/3 support for VoIP-related issues.

o Train team members on VoIP best practices and system usage.

Security & Compliance:

o Implement VoIP security measures to prevent fraud and mitigate risks.

o Ensure compliance with industry standards and regulations (e.g., GDPR, HIPAA).

o Configure firewalls and SBCs for secure SIP trunking.

Database & Messaging Integration:

o Integrate VoIP systems with databases like MongoDB and PostgreSQL.

o Leverage Redis for caching and RabbitMQ for messaging queues.

o Implement effective data storage and retrieval mechanisms to support VoIP services.

Pro

📌 Lead - IT (Pune)
🏢 Bajaj FinServ
📍 Pune