At Vegapay, we’re building the infrastructure powering next-gen credit programs for banks and fintechs. As a Product Solutions Engineer, you’ll sit at the intersection of product, engineering, and clients - owning production reliability while solving complex, real-world fintech problems at scale.
This is not a traditional support role. You will be the first line of defense for mission-critical systems, the go-to person for debugging deep issues, and a key partner in ensuring our platform runs flawlessly for our banking partners.
The Hats You Will Wear
Own end-to-end production reliability across credit, UPI, ledgering, and reconciliation systems
Debug complex production issues across services, APIs, and data layers with strong problem-solving depth
Partner with engineering teams to identify root causes and drive permanent fixes
Drive incident management rigor including triaging, prioritization, and resolution within SLAs
Lead post-incident RCA discussions with clear, actionable insights
Proactively monitor systems using logs, metrics,
and alerts to prevent failures
Work directly with B2B clients (banks/partners) to communicate issues and build trust
Create and maintain playbooks/runbooks for faster issue resolution
Support product launches and releases, ensuring production readiness and smooth rollouts
The Perfect Fit
4 - 6 years of experience in B2B SaaS / Fintech / Payments companies
B.E / B.Tech in Computer Science or related field (or equivalent experience)
Robust hands-on experience in SQL (joins, aggregations, debugging data mismatches)
Solid understanding of APIs and request/response flows; experience with tools like Postman
Experience with logs and observability tools (Kibana / ELK stack)
Proven ability to debug issues in distributed systems
Familiarity with incident management and ticketing tools (JIRA or similar)
Exposure to monitoring tools (Grafana / Prometheus)
Understanding of system design basics (microservices, queues, r