Requisition Number: 20105

Contract Type: Permanent

Location(s):

McLean, VA, US Chennai, IN Betzdorf, LU

Manager, Gateway Operations

Role Description Summary

The Manager, Gateway Operations Group (GOG) leads a team of Level‑2 operators responsible for safeguarding SES’s production environment through 24×7 remote operations of global RF gateways and end‑to‑end operational response. The role governs incident and change management, minimizes service risk, and ensures operational readiness for new gateway deployments. Acting as the operational link between Customer Operations, Engineering, and Field Services, the Manager drives production stability and continuous improvement through strong procedures, effective monitoring, practical automation, and a well‑trained, mission‑ready team.

Primary Responsibilities / Key Result Areas

Lead Level‑2 Gateway Operations for global RF gateways, ensuring effective shift coverage, operator direction, disciplined handovers, and structured troubleshooting across all teleports.




Provide operational escalation and after‑hours support during critical incidents, and lead or participate in major incident bridges to ensure rapid triage, clear communication, and coordinated resolution.
Develop, maintain, and govern operator‑ready SOPs, MOPs, troubleshooting flows, and commissioning procedures, ensuring consistency and disciplined process adoption across the global operation.
Manage change control for gateway operations, including intake, scheduling, risk/backout planning, and post‑change validation, ensuring all activities are properly documented and operationally sound.
Validate recent gateway builds and service readiness, ensuring alarms, access, documentation, monitoring, and KPIs are accurate, meaningful, and fully accepted before entering service.
Develop team capability through structured training plans, cross‑training programs, coaching, and ongoing skill development to ensure full readiness across all gateway functions.
Coordinate S

📌 Manager, Gateway Operations (Chennai)
🏢 SES Satellites
📍 Chennai