We are looking for an enthusiastic and dynamic individual with an overall
experience of 3+ years to join Upland India as a QA Analyst for our Upland
Shared Services Organization (SSO). The individual will work on testing for
projects and break/fix support items in Salesforce, NetSuite, and other Business
Systems.
What would you do?
* Design, implement, and refine testing plans, processes, and procedures to
identify potential issues effectively.
* Ensure products, services, and systems enhancements and customizations meet
customer requirements and expectations, Business Systems processes, and
regulatory compliance standards.
* Collaborate with system administrators and development teams to recommend
improvements and solutions for identified quality issues.
* Analyze test results and produce comprehensive reports or emails that detail
findings and recommendations for quality enhancement.
* Create and maintain detailed documentation for quality testing and assurance
activities.
* Monitor quality metrics and performance indicators, report findings to
management, and propose actionable improvements.
What are we looking for?
Experience and Education:
* 3+ years in QA testing and Test Plan authoring
* Bachelor’s degree required - Computer Science, MIS or equivalent
Primary Skills: The candidate must possess the following primary skills:
* Proven experience as a Quality Analyst or similar role testing Business
Systems (Salesforce, NetSuite, etc.).
* Ability to develop comprehensive test plans and test case scenarios based on
requirements documents, Case Descriptions, and interactions with appropriate
Business Systems Admins, Developers, Business Analysts, and Project Managers
* Ability to document test scripts, execute test scripts, and triage issues.
* Solid analytical skills and excellent attention to detail
* Ability to identify system issues that could lead to significant problems.
* Has experience with QA te
📌 QA Analyst II (India)
🏢 Upland Software
📍 India
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