POSITION SUMMARY
The Receptionist is the first point of contact for all students, faculty, staff, parents, visitors, and external stakeholders. The role is responsible for delivering a professional, warm, and seamless front-office experience while ensuring efficient administration, visitor management, and coordination across campus functions.
The ideal candidate should possess exceptional verbal and written communication skills, demonstrate outstanding customer service, and preferably have prior experience in an International Baccalaureate (IB) School, international university, premium educational institution, or hospitality environment.
KEY RESPONSIBILITIE
Front Office & Reception
Welcome and assist students, faculty, parents, visitors, and vendors in a courteous and skilled manner
Manage the reception desk and ensure a premium visitor experience at all time
Handle incoming telephone calls, emails, and general enquiries efficiently
Direct visitors to the appropriate departments and meeting rooms
Maintain visitor records, issue visitor passes,



and ensure compliance with campus security protocols
Communication & Guest Relation
Serve as the face of the campus with excellent interpersonal and communication skills
Respond to enquiries with confidence, professionalism, and empathy
Coordinate hospitality arrangements for VIPs, university delegates, accreditation teams, and guests
Support campus events by assisting with guest registration and reception management
Administrative Support
Manage incoming and outgoing courier services, parcels, and mails
Coordinate meeting room bookings and ensure rooms are prepared before scheduled meeting
Maintain front-office supplies and stationery inventor
Assist with documentation, filing, data entry, and record maintenance
Support the Operations team with administrative activities and vendor coordination
Campus Coordination
Coordinate with Security, Housekeeping, IT, and Facilities teams to ensure smooth front-office operations
Esc

📌 Receptionist – Campus Operations (Mumbai)
🏢 University of Aberdeen - Mumbai
📍 Mumbai