Role: ServiceNow Architect / Presales Lead
Location: Bangalore/Hyderabad/Chennai
Experience: 10–15+ years in enterprise platforms with 6+ years on ServiceNow; proven presales leadership on mid‑to‑large pursuits

Role Summary
You will lead solutioning and presales for ServiceNow pursuits and provide architecture oversight for strategic deliveries. The role blends client‑facing advisory, bid leadership (RFI/RFP/Orals), demo/POV orchestration, and reference designs across ITSM, ITOM (incl. Discovery/Service Mapping), CSM, ITAM, and platform capabilities (IntegrationHub, Flow Designer, CMDB, ATF). You’ll shape win themes, produce compelling proposals/SOWs/estimates, and ensure delivery‑ready architectures that scale, integrate, and unlock value—now increasingly with Now Assist (GenAI) and AI‑enabled experiences.

Key Responsibilities
Presales & Deal Leadership (Primary)
- Own technical strategy for pursuits: discovery, solution hypothesis, value articulation/TCO/ROSI, competitive positioning, and win‑theme development.
- Lead RFI/RFP responses: solution architecture, estimation,



SOW, staffing plans, risks & assumptions, and traceability to requirements.
- Orchestrate tailored demos/POVs across ITSM/ITOM/CSM/ITAM and platform capabilities (Flow Designer, IntegrationHub, Virtual Agent, Mobile, ATF).
- Partner with Sales/Alliances/Marketing to shape offers, accelerators, and reference architectures for target industries and US‑geo opportunities.
- Present and defend solutions to business, architecture, and procurement stakeholders; run executive storylines and objection handling.
Architecture & Delivery Oversight (Secondary)
- Define end‑to‑end reference architectures: multi‑instance strategy, domain separation, performance, security, and compliance.
- Govern platform foundations: CMDB strategy, Discovery & Service Mapping, health scans, observability, and upgrade roadmaps.
- Direct integration patterns (REST/SOAP, webhooks, eventing) with Entra ID/Okta (SAML/OAuth), ITOM

📌 ServiceNow Architect (Bengaluru)
🏢 Sonata Software
📍 Bengaluru