The Style Associate represents the face of the brand, delivering exceptional customer experiences, assisting in driving sales, and ensuring smooth store operations through customer focus, sales expertise, flexibility, and teamwork.
Key Responsibilities
:
Customer Focus
Understand customer needs and preferences to recommend suitable jewelry pieces.
Address customer queries effectively and escalate complex issues when required.
Sales Mastery
Demonstrate knowledge of product categories, including features, advantages, and competitive positioning.
Communicate product value effectively to customers.
Support the store in achieving store targets.
Stay updated with the latest collections, and promotions.
Flexibility and Change Management
Adapt to varying shift timings and store requirements.
Be open to transfers within the cluster area as per business needs.
Exhibit punctuality and readiness to take on additional responsibilities when needed.
Store Operations Excellence
Assist the Senior style associate in processing store deliveries, online order processing, and packaging.
Assist in stock replenishment and visual merchandising.
Ensure the store looks presentable, inviting, and adheres to cleanliness standards.
Support theft prevention by maintaining vigilance and following protocols.
Follow all company policies, work processes and store standard operating procedures (SOPs).
Collaboration
Collaborate with team members to ensure smooth store operations.
Work as a cohesive team player, contributing to group success.
Decision-Making and Sensitivity
Display sensibility and sensitivity when addressing customer concerns.
Use sound judgment in handling challenging situations while maintaining brand standards.
Candidate Requirement
:
Graduate / HSC (Freshers) / SSC qualification with 2 years of experience in retail.
Must be above 18 years of ag