Job Description

Job Title : Store Manager

Department : Retail Stores

Reports To : Cluster Manager

Role Summary : The Store Manager ensures business success by leading store

operations, driving sales performance, and delivering exceptional

customer experiences through operational expertise, customer-

centric strategies and team leadership.

Key Responsibilities

: Customer Focus

Provide exceptional customer service by going the extra mile

to ensure customer loyalty.

Exhibit emotional intelligence to build trust and rapport with

customers.

Handle customer queries, concerns, and feedback with

professionalism and empathy.

Ensure all employees adhere to the company’s policies and

guidelines, fostering a customer-centric culture.

Sales Mastery

Drive sales to meet or exceed store sales targets, including

achieving category-wise targets.

Leverage data insights to optimize inventory and identify

growth opportunities.

Collaborate with the Visual Merchandising (VM) team to

ensure implementation of in-store displays.

Leadership Excellence





Lead and motivate the store team to achieve high performance

through coaching, recognition, and accountability.

Manage team dynamics, resolve conflicts, and foster a

collaborative work environment.

Focus on team development by conducting on-the-job training

(OJT) and providing constructive feedback.

Manage employee schedules, conduct performance reviews,

and address hiring and training needs to ensure optimal

staffing.

Change Management

Adapt to new business strategies and implement changes

effectively within the store setting.

Encourage flexibility among team members to embrace new

processes and technologies.

Decision-Making

Utilize data insights to make informed decisions that enhance

operational efficiency and customer satisfaction.

Analyse store performance metrics to identify trends, optimize

operations, and implement performance improvements.

Allocate resources efficiently to optimize staff

📌 Store Manager (Gulbarga)
🏢 Kushals Fashion Jewellery
📍 Gulbarga