Company Description
For over 25 years, we have proudly partnered with top automotive OEMs and mobility companies worldwide, offering unwavering support in their pursuit of transforming their retail strategies and managing operations across key areas such as:
Dealer Performance Improvement
Repair Optimization
Consumer Engagement
With an unwavering commitment to excellence, we empower our clients to unlock their full potential through the combination of people, processes, and technology. Equipped with cutting-edge tools, extensive industry knowledge, and a passion for revolutionizing retail operations, we strive to inspire and drive our clients toward success. As the mobility industry undergoes a transformative journey, we stand as the catalyst for its success.
Job Description
Job Description:

Role : Regional Service Coach

Function / Core Area : Customer Service

Location : DICV Regional Office

The Field Service Process Coordinator is responsible for driving customer satisfaction, ensuring process adoption and adherence,



and enhancing uniform service process across assigned dealerships
Provide support in implementation of end-to-end service excellence process at dealerships, conducts surprise process checks, deliver coaching and training and collaborate with cross-functional teams to achieve targeted service experience.

Ensure maximum customer satisfaction by achieving KPIs through effective implementation of service excellence processes.

Drive end-to-end service excellence processes adherence across all service touchpoints within assigned regions.

Collaborate with cross-functional teams to enhance service experience & dealer operational efficiency.

Travel to assigned dealerships to coach teams on defined service processes and track progress at each location.

Support digital adoption initiatives and ensure accurate, consistent data entry in the dealership management system (DMS).

Coordinate with DICV Service HQ and Regional team to align dealership operations w

📌 Regional Service Coach (Lucknow)
🏢 MSX INTERNATIONAL
📍 Lucknow