Role Summary:
Collections Specialist will play a key role in optimizing collections strategies across the telecom debt lifecycle by analyzing existing collections populations to uncover behavioral patterns, segment-level trends, and strategic gaps. This role will leverage risk analysis to build, monitor, and continuously improve existing collections strategies that drive smarter prioritization and treatment of delinquent accounts. The ideal candidate combines solid technical skills in SQL, Python/R, and MS Excel with a solid understanding of collections and credit risk concepts to deliver smart strategies and actionable insights.

Key Responsibilities:
Conduct analysis of end-to-end collections activities: outreach (email, phone, portal messages), negotiation of payment arrangements, settlement discussions, chargeback resolution, and escalation when necessary.
Conduct risk analysis to assess portfolio exposure, borrower/subscriber risk profiles, and the effectiveness of collections interventions across different customer segments.




Apply machine learning techniques and engineer new features to build and refine predictive models that improve risk segmentation, prioritization, and treatment strategies for delinquent accounts.
Monitor, evaluate, and continuously improve existing collections models, tracking performance metrics and recalibrating as needed to maintain accuracy and business relevance.
Design and deliver ongoing reporting and dashboards that translate model outputs and collections performance into actionable insights for stakeholders.
Partner closely with payments, recoveries, and analytics teams, as well as senior leadership, to conduct ad-hoc analyses, answer strategic questions, and drive data informed decision-making across the collections function.
Investigate disputed card transactions, First Party and Third-Party chargebacks, suspected fraud or ATO issues, and coordinate with Fraud/Credit Abuse teams.
Execute skip-tracing, business entity and cardho

📌 Analyst - Collections Analytics (India)
🏢 bluCognition
📍 India