Store Operations
- Manage day-to-day store operations efficiently.
- Ensure store opening and closing procedures are followed.
- Maintain store cleanliness, visual merchandising, and product availability.
- Ensure compliance with company policies and operational guidelines.

Team Management
- Supervise and motivate store associates.
- Conduct daily briefings and team meetings.
- Manage employee attendance, rosters, and leave planning.
- Coach team members to improve sales and customer service skills.

Customer Service
- Ensure a positive shopping experience for customers.
- Handle customer queries and complaints professionally.
- Build customer relationships and encourage customer loyalty.

Inventory Management
- Monitor stock levels and coordinate replenishment.
- Ensure proper stock receiving, storage, and display.
- Conduct periodic stock counts and maintain inventory accuracy.
- Control stock loss and shrinkage.

Compliance & Administration
- Maintain store records and operational reports.




- Ensure adherence to safety, security, and statutory requirements.
- Coordinate with HR, Operations, and Supply Chain teams for smooth functioning.

Key Performance Indicators (KPIs)
- Sales Target Achievement
- Customer Satisfaction
- Conversion Rate
- Average Bill Value (ABV)
- Inventory Accuracy
- Shrinkage Control
- Employee Productivity
- Audit and Compliance Score

Qualification
- Graduate in any discipline.
- Retail management certification will be an added advantage.

Experience
- 3–6 years of retail experience with at least 1–2 years in a supervisory or store management role.

Skills Required
- Leadership and Team Management
- Sales and Customer Service Orientation
- Inventory Management
- Problem-Solving Skills
- Communication and Interpersonal Skills
- Basic Computer and MS Office Knowledge

📌 Smart Point Maanger- Kollam
🏢 Reliance Retail
📍 Kollam