Job Description:

Key Responsibilities
• Configure and customize ServiceNow HRSD modules including:
o HR Case Management, Employee Document Management, Knowledge Management, and Lifecycle Events.
• Design and develop custom HR applications and workflows tailored to business needs.
• Develop and maintain integrations between ServiceNow HRSD and external HR systems (e.g., Workday, SAP SuccessFactors, Oracle HCM) using REST/SOAP APIs, IntegrationHub, and MID Servers.
• Implement and optimize automated HR service delivery workflows using Flow Designer, Workflow Editor, and scripting.
• Write and maintain client scripts, business rules, UI policies, script includes, and scheduled jobs for HRSD processes.
• Support data migration, onboarding/offboarding automation, and employee self-service portal enhancements.
• Collaborate with HR, IT, and business stakeholders to gather requirements and deliver scalable solutions.
• Ensure compliance with security policies and data privacy regulations concerning employee data.
• Participate in ServiceNow HRSD platform upgrades, patches,



and performance tuning.
• Troubleshoot, debug, and resolve HRSD platform issues promptly.
• Maintain comprehensive technical documentation and support knowledge transfer activities.

Required Skills & Qualifications
• 6- 10 years of experience developing on the ServiceNow platform with a focus on HRSD modules.
• Strong proficiency in JavaScript, Glide scripting, and ServiceNow client/server-side scripting.
• Experience building and customizing ServiceNow HRSD case management, lifecycle events, and knowledge base.
• Proven expertise in integrating ServiceNow HRSD with external HR systems using APIs and IntegrationHub.
• Familiarity with Flow Designer, Service Portal, and Scoped Applications development.
• Good understanding of HR processes and workflows (e.g., employee onboarding, offboarding, case management).
• Knowledge of data privacy and security principles related to HR data.
• Solid problem-solvi

📌 ServiceNow HRSD (Bengaluru)
🏢 DXC Technology
📍 Bengaluru