JOB DESCRIPTION
ROLE: - Retail Operation Manager (ROM)
HOME CENTRE

Role Summary
Deliver on sales and profitability for the stores in the region through product (optimum stock, range, and size), best in class retail standards, processes, and a seamless customer shopping experience.
Summary Of Role Responsibilities
- Drive the sales budgets and LFL growth store and category wise
- Drive the achievement of key performance indicators (ATV, conversion, basket size, employee productivity etc.)
- Drive adherence to the retail SOPs and processes for the region (including statutory compliances)
- Drive adherence to defined standards of customer service to enhance the overall customer experience
- Drive adherence to planograms and VM standards
- Review and ensure adherence to the point-of-sale norms (tracking customer orders, customer complaints, returns and refunds)
- Execute current store launches and renovations as per the defined guidelines
- Review and ensure adherence to the stock display norms at the stores




- Review and ensure adherence to the stock availability and handling norms at the stores
- Manage and guide the team to deliver on the job

Key Job Responsibilities
Retail Operations
- Drive adherence to the retail SOPs and processes for the region (including statutory compliances)
- Review SOPs and provide feedback for improvement
- Drive adherence to defined standards of customer service to enhance the overall customer experience and improve the NPS (Go Home)
- Drive adherence to planograms, VM standards and checklists
- Review and ensure adherence to the point-of-sale norms (tracking customer orders, customer complaints, returns, refunds, MPOS adherence)
- Take required actions to ensure the internal audit norms are always met and CSA is conducted as per the defined schedule
- Take necessary actions based on ACL report
- Review and ensure store refits and renovations are completed as per the defined timelines
- Monitor staffing levels in stores within the region to

📌 Retail Operation Manager (Mumbai)
🏢 Landmark Group
📍 Mumbai