Job Description – Dark Store Manager
Position
Dark Store Manager
Reporting To
Area Operations Manager / Regional Operations Manager
Job Purpose
To manage end-to-end dark store operations, ensuring timely order fulfillment, inventory accuracy, manpower productivity, and adherence to operational standards to achieve customer satisfaction and business objectives.
Key Responsibilities
Operations Management
- Oversee daily dark store operations and ensure smooth execution of all activities.
- Ensure timely picking, packing, and dispatch of customer orders.
- Monitor order fulfillment SLAs and productivity metrics.
- Ensure operational efficiency and process compliance.
Inventory Management
- Maintain accurate inventory records and stock availability.
- Monitor stock movement, replenishment, and inventory health.
- Conduct regular cycle counts and stock audits.
- Minimize inventory discrepancies, damages, and shrinkage.
Team Management
- Manage and supervise warehouse associates, pickers, packers, and shift teams.
- Prepare manpower rosters and ensure optimum staffing levels.
- Conduct team briefings, coaching, and performance reviews.
- Drive employee engagement and productivity.
Customer & Service Excellence
- Ensure high order accuracy and on-time delivery performance.
- Address operational issues impacting customer experience.
- Coordinate with delivery teams and support functions to resolve service concerns.
Safety & Compliance
- Ensure adherence to company SOPs, safety guidelines, and statutory requirements.
- Maintain workplace hygiene, security, and safety standards.
- Ensure compliance with audit requirements and operational controls.
Performance & Reporting
- Track and analyze key operational KPIs.
- Prepare daily, weekly, and monthly operational reports.
- Identify improvement opportunities and implement corrective actions.
Key Performance Indicators (KPIs)
- Order Fulfillment Rate
- On-Time Dispatch Percentage
- Inventory Accuracy
- Picking and Packing P