Career Category
Information Systems
Job Description
ABOUT THE ROLE
Role Description:
We are looking for a highly skilled and motivated analyst to join the policy exception and issue management team.
The individual must be capable of working with minimal supervision after initial training.
The individual must be client focused with an eye for streamlining of process.
This role requires the ability to navigate ServiceNow ticket management and reporting.
Key Responsibilities
- Day to day queue management for the policy exception and issue records.
- Candidate will need to be able to host weekly office hours calls for stakeholder support and the advancement of the records.
- Perform initial ticket triage to ensure healthy records for further processing.
- Monitor tickets and investigate the instances of delay in processing.
- Escalate conditions or concerns to management and leads regularly.
- Communicate in a brief manner via email/text and reliably update the associated tickets for good document practice.
Information Systems, IT, Cybersecurity, or related field preferred).
- 5–8 years of experience in Governance, Risk & Compliance (GRC), IT risk, information security compliance, or internal audit
- Minimum 2-4+ years of experience in an IT ticket-based support environment.
- Candidate must be proficient at Microsoft office tools such as Outlook, Excel and suite of Microsoft Tools
- Robust analytical, problem-solving, and documentation skills.
- Ability to communicate complex concepts to non-technical stakeholders.
- Understanding security controls as they apply to GRC (Governance, Risk, and Compliance) across the enterprise.
- Ability to analyze metrics and generate executive-level reporting and insights.
- Adaptability to a dynamic and fast-paced environment.
- Strong organizational and time management skills.
Preferred Skills
- Experience with service now IRM module is a plus.
- Experience with risk assess