Project Role : Technology OpS Support Practitioner
Project Role Description : Own the integrity and governance of systems, including best practices for delivering services. Develop, deploy and support infrastructures, applications and technology initiatives from an architectural and operational perspective in conjunction with existing standards and methods of delivery.
Must have skills : ServiceNow IT Business Management
Valuable to have skills : ServiceNow IT Operations Management (ITOM)
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:

Must have BA experience with ITAM(SAM & HAM) modules.
Business Analyst responsible for capturing & defining business requirements and ensuring delivery of those
Looking for 3-5 years of Development experience.

Key Accountabilities:

Understand the current as is processes
Direct interaction with customers – as well as on and off-shore development teams
Identify areas of process and tooling improvement
Ensure gaps are clearly defined and assessed.




Functional specification of target state processes
Work closely with the development teams throughout all phases
Produce test strategies and engage actively in the testing phase
Coordinate user acceptance testing with key project stakeholders to ensure deliverables align to requirements
Take an active role in customer and stakeholder engagement sessions
Take respective ownership throughout the project lifecycle
Ongoing involvement in continuous improvement of operating process and toolset enhancement

Decision-making and Problem Solving:

Can identify common types of risks / issues and where project dependencies exist maintains simple RAID
Can engage with stakeholders of relevant business areas and take decisions

Risk and Control:

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Perso

📌 Technology OpS Support Practitioner (Bengaluru)
🏢 Accenture
📍 Bengaluru