Description
This role is for one of the Weekday's clients
Salary range: Rs 200000 - Rs 500000 (ie INR 15-22 LPA)

Experience: 1+ yrs
Location: Bengaluru
Job Type: full-time

We are looking for a customer-focused and proactive Help Desk Executive to serve as the first point of contact for clients, visitors, employees, and stakeholders. This role is ideal for individuals who possess excellent communication skills, a service-oriented mindset, and the ability to handle multiple tasks efficiently in a quick-paced workplace. As a Help Desk Executive, you will be responsible for addressing inquiries, resolving basic concerns, coordinating with internal departments, and ensuring a seamless support experience for all users. The role requires strong interpersonal skills, attention to detail, and the ability to maintain professionalism while managing requests, complaints, and administrative responsibilities. You will play a critical role in enhancing customer satisfaction, improving response times, and supporting smooth day-to-day operations through effective communication and coordination.



This opportunity is well-suited for candidates who enjoy interacting with people, solving problems, and contributing to a positive service environment while building a long-term career in customer support and operations.

Requirements

Key Responsibilities
- Serve as the primary point of contact for customer, client, and employee inquiries.
- Respond to calls, emails, messages, and support requests in a timely and professional manner.
- Log, track, and monitor service requests, complaints, and support tickets.
- Coordinate with internal departments to ensure prompt issue resolution.
- Provide accurate information regarding services, processes, and company policies.
- Escalate complex issues to relevant teams and follow up until closure.
- Maintain records of customer interactions, inquiries, and resolutions.
- Assist visitors and stakeholders with information and support requirements.
- Mo

📌 Help Desk Executive (Bengaluru)
🏢 Weekday AI
📍 Bengaluru