Job Summary

We are seeking a highly skilled Senior System Analyst to join the NDSS IT India team in Gurgaon. The ideal candidate will have a solid background in IT infrastructure, system administration, and enterprise support. This role requires hands-on expertise in troubleshooting, patching, vulnerability remediation, and scripting. The candidate should be proactive, technically sound, and capable of providing excellent support to end users while ensuring a secure, stable, and compliant IT environment.

Primary Roles & Responsibilities

User & Infrastructure Support
- Provide prompt support to users via ticketing systems, email, chat, and phone.
- Troubleshoot issues related to hardware, software, networks, VPN, and applications.
- Document all support activities accurately within the ticketing system.
- Assist users with workstation setup, peripheral configuration, and standard applications.

System Administration & Infra Management
- Install, configure, and maintain Windows OS, standard applications, and productivity tools.




- Administer Windows-based servers including performance monitoring, OS patching, services, and backup validation.
- Handle file server management including permissions, NTFS access rules, quota monitoring, and shared folder structuring.
- Manage endpoint administration tools (SCCM, client automation, ITSM tools) for deployments, patching, and compliance.

Active Directory & Identity Management
- Administer and maintain Active Directory including users, groups, OU structure, GPOs, and security configurations.
- Troubleshoot authentication issues, access problems, and domain-related errors.
- Implement AD security best practices and ensure adherence to compliance policies.
- Write/maintain PowerShell scripts to automate user provisioning, reporting, and routine administrative tasks.

Network & Connectivity
- Diagnose and resolve LAN/WAN, Wi-Fi, VPN, and general network connectivity issues.
- Coordinate with network teams for switch, firewall

📌 Senior System Analyst (Gurugram)
🏢 Milliman
📍 Gurugram