Job Description:

Job Description
- Role primarily involves dealing with end customers via chat, responsibilities include answering customer queries related to the motor servicing as well as answering generic, non-generic specific questions related to product cover/moto servicing.
- Candidates with voice background & prior web chat experience with UK or US client will be preferred.
- Experience of Webchat/e-mailing process with more than 3 concurrency, flexi shift and weekend working are most desirable. Essential Functions
- Ensure that the process transactions are processed as per standard procedures.
- Ensure that the assigned targets in accordance with SLA are met.
- Ensure that the quality of the transactions is in compliance with predefined parameters.
- Ensure adherence to Company Policies and Procedures.




- Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns.
- Any other essential function that may occur from time to time as directed by the Supervisor.

Eligibility:
- Graduate with 1 year experience
- 1-year international BPO experience voice and web chat would be preferred.
- Any customer service experience

Work Schedule: 5 Working days, Rotational week offs

Communication Requirement: ( For Floaters – Blended Process)
- SpeechX: B2-8
- Written: B1-7

Communication Requirement: ( For Recent Day – Digital Messaging/ Webchat)
- Verbal: B1-7
- Webchat: B2-8

📌 Webchat Process (Pune)
🏢 Mancraft Consulting
📍 Pune