We are seeking an experienced Service Manager to lead and manage the after-sales service operations for plastic processing and packaging machinery. The ideal candidate will possess strong technical expertise, team leadership skills, and the ability to drive customer satisfaction.
Key Responsibilities:
-
Oversee installation, commissioning, and servicing of machinery at client sites
-
Lead and guide the service team to ensure timely and efficient support
-
Handle escalated technical issues and provide hands-on troubleshooting when required
-
Coordinate with sales and production teams for seamless client support
-
Maintain service records, generate reports, and analyze performance metrics
-
Train service engineers and ensure skill upgrades across the team
-
Build robust relationships with clients to drive satisfaction and retention
-
Ensure adherence to safety, quality, and compliance standards in all service activities
Candidate Profile:
-
Education: Graduate in any discipline (Engineering background preferred)
-
Experience: 10–12 years in service and maintenance of plastic/packaging machinery