We are seeking an experienced and skilled Engineer to join our Operations team at LogicLadder.
Operations ensures accurate, compliant, and scalable implementation of the sustainability platform across client organizations, enabling:
- End-to-end ESG data lifecycle management
- Regulatory-compliant reporting (BRSR, GRI, CDP, TCFD, etc.)
- Seamless onboarding of client systems, sites, and users
- High data reliability for decision-making and disclosures
It is the bridge between product capability, client reality, and regulatory expectations.
Primary responsibilities include (but not limited to):
- Provide technical support and troubleshooting to customers, including responding to inquiries, diagnosing issues, and implementing solutions
- Conduct quality assurance testing on new software releases and updates to ensure product reliability and performance
- Develop and deliver training programs to educate customers on the effective use of The Sustainability Cloud
- Collaborate with the product and engineering teams to integrate the software platform with customers' existing systems and workflows
- Analyze customer feedback and usage data to identify areas for product improvement and enhanced user experience
- Document and maintain detailed technical knowledge base and support resources.
Key Skill:
- Strong technical aptitude and problem-solving skills
- Excellent communication and interpersonal abilities to interact with customers and cross-functional teams
- Familiarity with system integration and data migration processes
- Passion for sustainability and environmental stewardship
Requirements
- 1-3 years of experience in a technical support, quality assurance, or system integration role, preferably in the software or sustainability industry
- Proven track record of delivering high-quality customer support and training
- Hands-on experience with software implementation, integration, and troubleshooting
Positive to have:
- Experience with cloud-based software platforms an