LogicLadder is seeking an Onboarding Specialist, Customer Success to join our team. As an Onboarding Specialist, you will be responsible for ensuring a seamless onboarding experience for our new customers, ensuring they understand the full capabilities of our Sustainability Cloud platforms, and setting them up for long-term success. Your primary focus will be on delivering exceptional customer experiences, driving adoption, and building strong relationships with our customers.
Primary responsibilities include (but not limited to):
Develop and execute customized onboarding plans for new customers, ensuring timely and successful implementation of our Sustainability Cloud platforms.
Serve as the primary point of contact for customers during the onboarding process, providing clear and concise communication.
Configure and set up customer accounts, ensuring accurate data integration and platform customization.
Conduct regular check-ins, training sessions, and demos to ensure customers understand the features and perks of our platforms.
Provide real time solutions related to software,
networking, servers issues
Develop and deliver training sessions to educate customers on the usage and best practices of our Sustainability Cloud platforms.
Monitor customer adoption and provide guidance to ensure they are getting the most value from our platforms.
Collaborate with cross-functional teams to ensure a cohesive onboarding experience.
Assist customers in aligning sustainability initiatives with BRSR reporting requirements, ensuring data is captured and structured for compliance.
Support clients in identifying, tracking, and reporting ESG metrics as per BRSR frameworks and disclosures.
Provide guidance on integrating BRSR-related KPIs within the platform for improved transparency and reporting
Key Skill:
- Excellent communication, interpersonal, and project management skills.
- Ability to work in a fast-paced environment, prioritising multiple tasks and deadlines.