Job Duties & Responsibilities
- Orchestrate and drive the successful and timely completion of tasks to achieve customer organizational goals, including the identification and mitigation of risks and issues which may impact the project.
- Work with the customer to understand their current state processes, goals, and priorities in order to provide implementation strategy, scope, rollout, and staffing recommendations.
- Communicate effectively and build solid relationships with all project stakeholders, including project sponsors, subject matter experts, and project team members in a timely and consistent manner.
- Review and monitor project work to ensure forward progress is made and work is completed on time and within budget.
- Identify, monitor, and communicate project-related risks or issues and mitigation plans including scope changes that may arise during the implementation.
- Facilitate, coordinate, and arbitrate cross-functional discussions and decisions with subject matter experts within key functional areas.
- Ability to understand the organization’s strategic priorities and adapt project timelines and tasks accordingly
- Lead onsite and offsite meetings and training events.
- Work with customers to review and validate application configuration options and lead workflow and process development conversations.
- Drive data migration activities, including data mapping, validation, and issue resolution.
- Drive internal projects and process improvement initiatives to completion, ensuring team members stay on track, risks are identified, and issues are resolved in a timely manner.
- Share and encourage others to share and use the lessons learned from project work in order to identify and implement process improvements.
- Contribute to our implementation and software documentation.
- Act as expert resource for Product Support Specialists, Business Analysis, and other departments in all functional and content areas associated with a project.
- Contribute project e