Description
We are looking to hire a Site Support Specialist at our office location in Bengaluru. This will be Monday- Friday working in office with work timings of 1PM-10PM IST.

Day-to-day responsibilities:
- Support employees for technology related issues, requests etc
- Initiate and complete onboarding and offboarding activities for all new hires and exits
- Provide training to new hires during IT orientation
- Identify potential issues and Troubleshoot hardware, application related issues
- Log all incidents and requests in the ITSM tool
- Identify and escalate situations requiring urgent attention as per process
- working knowledge of troubleshooting application issue and isolation to escalate appropriately
- Provide first level technical assistance electronically and via phone, chat and email
- Scale up knowledge with the latest policies and processes
- Work to improve first contact resolution and customer satisfaction
- Work with the vendor for procurement request, service providers etc
- Act as a single point of contact for users




- Escalate recurring problems to the Service Desk Leads
- Follow up with end users to provide status updates as per Service Level guidelines
- Support end users with their use of all Internal applications
- Identify new issues and contribute to Knowledge Base development, stay updated with current system information, changes and updates
- Adhere to the documented policies and procedures

Essential traits:
- Ability and willingness to work in a 24*7*365 environment,
- This is on site job and required to be physically present in office
- Excellent communication skills
- Robust customer service skills
- 2-3 years of hands on experience with Active Directory and Exchange
- Candidates must have minimum of 2-3 years of experience in IT Helpdesk environment
- Experience working in Service Desk environment with exposure to IT incident management software
- Basic knowledge of User and Security groups in Active Directory management
- Knowled

📌 Site Support Specialist (Bengaluru)
🏢 Kroll
📍 Bengaluru