RSA is looking for a Principal or Senior SaaS Operations Engineer to join our Global SaaS Operations team.
This is a role that combines product-focused operations with broad platform support. You will help operate and improve our SaaS platforms while also working across cloud governance, automation, and engineering support initiatives.
This is not a traditional support role.
You will be expected to take ownership of complex problems, work across teams, and help drive improvements in how we operate our cloud services at scale.

What You’ll Do
Operate and Support SaaS Platforms
- Own the day-to-day operation of production systems, ensuring reliability and availability
- Troubleshoot and resolve real-time production issues impacting customers
- Lead or contribute to incident response and post-incident analysis (RCA)
- Work beyond surface-level fixes to identify systemic improvements Work Across the Platform
- Contribute to cloud governance and operational standards
- Support cost optimization and FinOps initiatives
- Assist engineering teams with testing, validation, and deployments




- Take on cross-functional work that doesn’t fit neatly into one team

Drive Automation and Efficiency
- Identify manual or repetitive processes and automate them
- Improve monitoring, alerting, and observability
- Build tools and scripts to improve operational scale and consistency

Collaborate Across Teams
- Work closely with Engineering, Cloud, and CI/CD teams
- Partner with global teams across India and the US
- Provide input on how systems should be designed for operability and reliability

What We’re Looking For
Core Experience
- 8–10+ years (Senior) or 10-12+ years (Principal) in SaaS Operations, SRE or similar roles
- Proven experience supporting and operating production systems, not just building or deploying them
- Solid experience troubleshooting live, customer-facing applications in cloud environments (AWS and/or Azure)
- Deep Linux systems experience, including diagnosing syst

📌 RSA- Principal Software Engineer (Bengaluru)
🏢 RSA Career
📍 Bengaluru