Role Summary
- Business Mix of Commercial and Consumer Lines
- GPW/Non Motor GPW growth
- Maintaining Hygiene – Cheque Bounce & Receivables
- Retention
- Recruitment
- Activation
- Manage the daily activity of producers to ensure robust pipeline.
- Coach & guide agents to cross sell and grow their business
- Make individual agents grow Year On Year
- Ensuring IRDA compliance regarding licensing & commission payments to agents
- Responsible for ensuring quality of applications
- Support/guide the producer in all activities related policy services
- To recruit and appoint agents for Gen Ins business
- Train agents on products, process and USP’s of Co.
Key Accountabilities/ Responsibilities
To achieve the overall budget assigned for the fiscal
- Multi line budget achievement
Achieve 100% of Budget- periodically and annually.
Service Excellence
Goal 1: Service excellence standards to be met
Measure 1: Issuance of policies within 7 days
Measure 2: Refunds within 10 days Measure 3: Quotes 48 hours within branch authority
Goal 2: Ensuring & monitoring claim settlements with agreed TAT
Measure 1: Within 7 days of receipt of all documentation
Stakeholder interfaces
Experience
Total 3-6 years of experience
Preferably general insurance industry. This will vary with size and volume of office.