Description
- Responsibilities:
- Develop training materials (manuals, guides, videos, and online courses) for current hires and existing employees. All training material to be signed off by the UK stakeholders.
- Conduct onboarding sessions for new team members, covering company policies, eCommerce systems, and tools.
- Design role-specific training.
- Evaluate training effectiveness through assessments, feedback, and performance metrics.
- Identify skills gaps and recommend relevant training programs to close those gaps.
- Collaborate with department heads to ensure training aligns with organizational goals.

2. Product Knowledge
- Role: Ensure that all employees have deep knowledge of products sold through the eCommerce platform.
- Responsibilities:
- Train and support teams on the features, specifications, and benefits of each product.
- Stay up to date with product updates, changes, and incorporate them into training materials.
- Monitor employees' understanding of product information through quizzes and practical demonstrations.

3. eCommerce Platform Training Specialist




- Role: Train staff on how to use eCommerce platforms and technologies effectively.
- Responsibilities:
- Train teams on order management systems, CRM tools, product catalog management, and analytics platforms.
- Offer regular training sessions on platform updates and new feature releases.
- Troubleshoot technical challenges employees face on the platform and provide training or documentation on solving these issues.

Responsibilities
Quality

1. Quality Assurance
- Role: Ensure that the eCommerce website and overall operations meet defined quality standards.
- Responsibilities:
- Develop and implement quality assurance processes and standards for the website, product listings, order fulfillment, and customer interactions.
- Oversee the performance of the QA team, ensuring they regularly test systems and user experience (UX) on the site.
- Monitor key performance indicators (KPIs) related to produ

📌 Assistant Manager (Pune)
🏢 EXL
📍 Pune