Helpdesk Executive (Mumbai)

Helpdesk Executive (Mumbai)

02 Aug
|
Glory
|
Mumbai

02 Aug

Glory

Mumbai

JOB TITLE: Helpdesk Executive

REPORTING TO: Help Desk – Team Leader

PURPOSE OF THE ROLE

Attend to Calls pertaining to customer complaints, data management and reporting.

Key Responsibilities

KEY RESPONSIBILITIES

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Attend to calls pertaining to customer queries, complaints on the toll free line and record them

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Assign calls to respective Senior engineers/Engineers

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Monitor the call progress and status

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Data Management pertaining to Service calls and escalations

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Data Analysis & suggesting appropriate action

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Robust Reporting: MIS, Internal

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Point of contact for the Field engineers for non technical issues

Skills, Knowledge & Expertise

KEY INTERFACES

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Staff from Service Team

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Product/Tech support team

-
GGS Central office

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Clients and their respective Admin teams

EDUCATIONAL QUALIFICATIONS / TRAINING

-
Graduate with at least 2 year of relevant experience

📌 Helpdesk Executive (Mumbai)
🏢 Glory
📍 Mumbai

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