- Review Client queries and concerns and seek to improve all aspects of the Client experience with the company.
- Will be responsible for cross selling and Upselling as per the client's needs.
- Maintain a detailed understanding of products and services, assist Clients with questions and suggest the best products for their needs
- Look at Client’s performance data on a daily basis and communicate areas of opportunity.
- Identify patterns among Client’s performance and contribute towards developing best practices, FAQs and knowledge base for using the Company’s platform.
- Ensure Client satisfaction. Identify any potential issues proactively before the Client reports them.

Requirements
- Excellent writing and verbal communication skills.
- Willingness to work in the US/UK time zone is a must.
- Experience in a prior Client success / Account management or Client support role is a must.
- Experience in dealing directly with International clients will be an advantage.
- Must have good troubleshooting skills.

Perks
- 5 Day working
- On time salary
- inter - tech work
- Skill upgradation trainings
- Soft skills trainings
- Rewards and recognitions
- weekly de -stressing activities

📌 Client Success Manager (Sahibzada Ajit Singh Nagar)
🏢 Suffescom Solutions
📍 Sahibzada Ajit Singh Nagar