The Prospect
As a Member Technical Staff - DevEx (MSP/Cloud Native) at Nutanix, your role will be to handle escalated customer problems on a day-to-day basis as a Sustaining Engineer. You will be a vital part of our mission to maintain Nutanix's high industry standard NPS (Net Promoter Score) by providing excellent engineering assistance alongside our support organization to our valued customers. What makes this role particularly interesting and unique is the opportunity to tackle complex customer issues, engage in challenging problem solving, and the ability to learn about the core product both breadthwise and in-depth in the MicroServices Platform area. We encourage you to apply and be a part of our talented team

Dev-Extension team (“DevEx” for short) at Nutanix

The Dev-Extension team (“DevEx” for short) at Nutanix is an approximately 70 person team located primarily in the US and India. They play a crucial role in maintaining a high NPS score by solving and root causing challenging customer problems at a code level. The entire company admires their successes,



and they have been often recognized in multiple R&D; All Hands. What sets them apart is their commitment to sustaining engineering and their ability to address customer issues efficiently and holistically.

Your Role
- Work as a part of the extended software development team on Software Features/Bugs
- Address Customer Escalations to Engineering
- Diagnose and debug deep and insidious issues. Provide workaround and fixes for those issues
- Develop automation tools to find bottlenecks and do root cause analysis and corrective action
- Engage with customers and support when needed to solve production issues
- Develop a deep understanding of complex distributed systems, and design innovative solutions for customer requirements
- Work in MSP related areas like Docker containers, Kubernetes, Nutanix's Management Plane (Prism Central) and its dependent services like IAM, NKP, Object Storage and Self-Service
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📌 Member of Technical Staff 3 (Bengaluru)
🏢 Nutanix
📍 Bengaluru