Job Description:
- Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an cutting-edge and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts’ comprehensive portfolio, including the CareLogic®, Credible™, and InSync® platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers. Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients. Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top ranked Behavioral Health EHR solutions.

This is an onsite position, 5 days/week, in the Vadodara office working the NIGHT SHIFT. Hours are 6:30pm-3:30am IST.



Remote applicants will not be considered.
- Process Assessment and Analysis:
- Conduct in-depth analysis of existing operations, including customer lifecycle, subscription management, billing, onboarding, and support processes to identify bottlenecks and areas for improvement
- Utilize data analytics tools to measure key performance indicators (KPIs) and identify trends impacting customer experience and operational efficiency
- Map out complex business processes using process modeling tools to visualize workflows and identify potential areas for automation
- Identify opportunities to automate repetitive tasks using existing tools or integration with third-party applications
- Create detailed implementation plans, including change management strategies, to ensure smooth transition to new processes
- Project Planning and Management:
- Develop comprehensive project plans, including timelines, mile

📌 Business Process Project Manager (Vadodara)
🏢 Qualifacts
📍 Vadodara