NationsBenefits is at the forefront of transforming the insurance industry by developing innovative benefits management solutions. We specialize in modernizing complex back-office systems to build scalable, secure, and high-performing platforms that streamline operations for our clients.

Our strategic focus is on platform modernization, transitioning legacy systems into up-to-date, cloudnative architectures to enhance scalability, reliability, and performance in core back-office insurance and fintech functions.

Role Overview

The Site Reliability Engineering (SRE) team is instrumental in maintaining the health, performance, and availability of our platforms. As a Site Reliability Engineer, you will play a crucial role in ensuring system reliability by monitoring metrics, managing incidents, and collaborating with Development, DevSecOps, and Engineering teams.

You will work with monitoring tools like Datadog, troubleshoot incidents in Kubernetes and cloud environments, and contribute to automation initiatives using C#, Java, or scripting languages.



Your focus will be on maintaining high availability, ensuring security and compliance in fintech environments, and driving continuous service improvement.

Key Responsibilities

Incident Triage & Resolution

· Act as the first line of defense in identifying, triaging, and resolving production incidents.

· Respond to and troubleshoot alerts from monitoring tools such as Datadog.

· Perform initial root cause analysis and escalate per service level agreements (SLAs).

· Collaborate with senior engineers to resolve escalated issues and provide timely communication to stakeholders.

Monitoring & Alerting

· Proactively monitor system health, performance metrics, and service uptime using Datadog.

· Manage and optimize alerting thresholds to detect anomalies while reducing false positives.

· Monitor and troubleshoot workloads in Kubernetes, including pod restarts, log analysis, and deployment rollbacks. 24/7 Support

· Partici

📌 Site Reliability Engineer I (Hyderabad)
🏢 NationsBenefits
📍 Hyderabad