Job Description:
- Develop and deliver training content, including script preparation and call calibration.
- Organize and conduct training sessions for employees.
- Review and analyse MIS data to drive process improvements.
- Design and create training materials, including knowledge nuggets, quizzes, and survey forms.
- Develop engaging content to facilitate learning and retention.
- Create engaging and motivational communication series to boost team morale.
- Prepare and share results of contests and training activities.
- Manage end-to-end contest execution, including result announcements and reporting.
- Handle complete MIS related to training activities (e.g., Induction, OJT, Quality).
- Maintain a comprehensive repository of training data and documentation.
- Compile, map, and share monthly winner lists.
- Coordinate with vendors and couriers for medal delivery.
- Manage data and address R&R-related; queries.
- Oversee end-to-end management of the LMS tool, including content preparation, module uploads, mailer releases, and compliance tracking.
- Collect necessary documents and schedule DRA training sessions.
- Maintain and manage data related to DRA certification status has context menu